MNK – Terms & Conditions

Terms and Conditions of Sale

This page, together with Privacy Policy and Website Terms of Use informs you about us and the legal terms and conditions on which we sell the products listed on our website – mnkcase.com (“our site”).

These terms will apply to any contract between us for the sale of products to you. You should read these terms and conditions carefully before ordering products via our website or from our customer care team. We reserve the right to change these terms and conditions from time to time without notice. The latest terms and conditions will be displayed on our website and we advise you to read through them each time that you use our site.

Please note that by clicking the “Buy” or “Add To Basket” buttons, you are confirming that you have read, understood and accept our Terms and Conditions of Sale. Unfortunately, you will be unable to order products from us if you refuse to accept these terms and conditions.

Information About Us

mnkcase.com is a site operated by MNK (“we”, “us”, or “our”).

Use OF Our Site

Your use of our site is governed by our Website Terms and Conditions and you should take the time to familiarise yourself with these terms.

Your Status

You may only place an order through our site if you are at least 18 years old; are legally capable of entering into binding contracts; and you are a ‘consumer’ (being an individual purchasing the products outside the course of his or her business or trade – For trade enquiries please contact us). All products that you order are for your own private and domestic use and are not for resale, and you confirm and agree not to use any products for commercial, business or re-sale purposes.

The Contract Between You And Us

You may choose to purchase goods from us by adding your product selection to your shopping basket. By pressing the “Add To Basket” button, you are submitting to us a binding offer to purchase the goods in your shopping basket. You may review and amend your order before you press the “Add To Basket” button and you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted. You will receive an Order Confirmation from us via e-mail which will be sent to the email address of the account holder. This Order Confirmation email acknowledges that we have received your order but does not constitute our acceptance of the order.

We will take an authorisation from your payment method when you place your order to ensure that you have sufficient funds in your account. Whether paying by credit or debit card or PayPal your account will be charged immediately however, your account may not show the transaction for a few days

All orders are subject to acceptance by us. We confirm such acceptance to you by sending you a Dispatch Confirmation note (the “Dispatch Confirmation”) by e-mail when the goods are dispatched. The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation, and the Contract will relate only to those products detailed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

If a product you have ordered is out of stock, we will send you an email informing you of this and will dispatch the items to you when they come back into stock. If we are unable to dispatch an item that you have ordered (for example, because the item has sold out and will not come back into stock) we will contact you to advise you of this. You will be refunded for the goods ordered but not dispatched as soon as possible. If we experience a problem with your payment authorisation, we may contact you and conduct additional security checks.

Price And Payment

The price of any products will be as quoted on our site, except in cases of obvious error.

All prices displayed excludes delivery costs.

Delivery costs – Such costs are borne by you and are separately stated in your shopping basket and added to the total amount due.

Prices are liable to change at any time without notice, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

You may pay for products using Visa, Mastercard, Maestro, Visa Debit, American Express, or PayPal, and you can select your payment type at the time you place the order with us. Upon receiving your order our payment gateway will carry out a standard pre-authorisation check on your payment method to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Payment will be collected when when the order is placed.

From time to time our site may contain a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced, although we would expect such instances to be extremely rare. In such cases, we may contact you to inform you of the correct price and you will be given the option to cancel or continue with your order. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.


Please see our Returns Policy.

Right Of Cancellation

In addition to our Returns policy, as a consumer you have a legal right to cancel a Contract with us for goods purchased online under the Consumer Contracts Regulations 2013 (“CCR”) during a specific time period. You have the right to cancel a Contract during the period that begins on the date of dispatch and ends 14 calendar days from the day after the day you receive the products. To exercise your statutory right of cancellation, you can contact us informing us of your decision to exercise your cancellation rights, and by providing us with your details including your name, address, contact number, email address and order number.

If you cancel your Contract with us in this way, you should return the goods to us, in their original packaging within 14 days of informing us of your wish to cancel but you will have to pay the shipping. Provided you return the full order to us in accordance with the above timescale and process, you will be entitled to a refund. We will process the refund no later than 14 calendar days from the date we receive the products back. If your order was cancelled before the goods were dispatched, we will process your refund within 14 days from receipt of your cancellation provided you have complied with the conditions set out in this Rights of Cancellation section.

If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

Risk, Title And Warranty

Ownership of the products will pass to you when we have received full payment for all sums due, including delivery charges, in respect of the products. The products will be at your risk from the time of delivery.

At the time of supply, any product purchased by you will be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied. However, we are not liable for and any warranties express or implied do not apply to any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

Where products are classified as splash-proof they are not waterproof and the consumer should not assume otherwise. Likewise if a product is classified as shock absorbing they are not shockproof again the consumer should not assume otherwsie. MNK will not be held responisble for damage to equipment, loss of business, business interruption, loss of business opportunity for irresponsible use of our products.

MNK products are designed to be used with laptops and I.T paraphernalia and all statements, technical information and recommendations herein are based on tests we believe to be reliable. However the accuracy or completeness thereof is not guaranteed so before use, the user must determine the suitability of the product for its intended use, as the user assumes all risk and liability whatsoever on connection therewith.

We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. This includes products bought from any of our stockists or distributors.

Our liability for losses you suffer as a result of us breaching these terms and conditions is strictly limited to the purchase price of the goods you purchased from us. The above does not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987 or for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


Please see our Delivery Policy

Written Communication

Communications pertaining to orders made on our site will be mainly through electronic means, including email. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Notice may be given to you at either the e-mail address or the account holder’s address. Notice will be deemed received and properly served, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail – that such e-mail was sent to the specified e-mail address of the addressee.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. Such events may include, but are not limited to, strikes, industrial action; civil commotion, riot, invasion, actual or threatened terrorist attack, war, threat or preparation for war, pandemics, fire, storm, flood, explosion, other natural disasters, or the impossibility of the use of public or private transport or telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be performed.


This contract is between you and us and no other person shall have any right to enforce and of its terms. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities without notice. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

Law And Jurisdiction

Any contracts entered into between you and us shall be governed by English law and Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Personal Information

Please see our Privacy Policy

Promotional Codes & Discounts

Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:

  • Discounts will only be available on order values over the amount stated in the offer
  • Discounts are only valid until the date published
  • Discounts are only redeemable for purchases made on this website (mnkcase.com)
  • Discounts are not refundable
  • Only one discount may be used per customer per transaction
  • To apply for the Trade In Your Old Laptop Case Discount you must follow the rules set on the page
  • Blue Light Card and NHS Discounts are applicable only on orders over £50 – for full details see our Discount page
  • NHS workers without a Blue Card must email us first using their NHS email then create an accounnt using the same NHS email address.
  • We reserve the right to end any Discounts at any time including prior to the advertised end date without notice
  • Exclusions may apply where a code cannot be used against a specific purchase, and MNK reserve the right to alter these exclusions at any time
  • Promotion codes cannot be used in conjunction with any other offer, unless expressly indicated

Terms & Conditions – Web

This site is owned and operated by MNK (“we”, “us”, “MNK”, “mnkcase”, “mnk”, “MNKCASE”, )

Intellectual Property

Unless otherwise stated, all text, images, photographs, descriptions, data, illustrations, graphics and other material (referred to as “Content”) in this website is protected by copyrights, trademarks, wordmarks or other proprietary rights are owned by or licensed to MNK. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of MNK. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part. Any use of the Content except as specifically permitted in these Terms is strictly prohibited.

Links To Third Party Websites

This site may provide links to third party websites from time to time (third party sites) that we believe may be of interest to you. We do not control or vet these third party sites; MNK’s privacy policy does not cover those third party sites. We advise you to read the privacy statement applicable to each third party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.

Accuracy Of Content

We have made every effort to describe and display as accurately as possible the Products that appear on the Website. However, the products you recieve may vary slightly from the description and images on Our Website, especially those which are handcrafted.

We make reasonable efforts to update the information on our website, but make no representation or warranty, and offer no guarantees either express or implied that the content on our site is accurate, complete or up to date.

Please note that the colours and appearance of the Products you see when viewing on Our Website will depend on your computer equipment and the resolution of your screen and/or monitor, and these may vary slightly from the actual Products.

The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products will vary slightly from those images especially as each product is handmade and decorated and we may change the manner in which the Product is decorated or branded.

The Content may contain errors or omissions, or may be out of date and we therefore reserve the right to change, delete or update Content at any time without notice. You acknowledge that errors or omissions may relate to pricing and availability and we reserve the right to cancel or refuse to accept any order placed on the basis of incorrect pricing or availability information. Whilst all reasonable effort has been taken to display garment colours accurately, we cannot guarantee that your monitor’s display will accurately reflect this.

Limitation Of Liability

We will not be liable for any loss or damage of any kind suffered by you arising directly or indirectly as a result of your use of this website or any third party site or of the information provided within this website or any third party site.

We assume no responsibility for the content of websites linked to our site and such links should not be interpreted as endorsements by MNK of such linked sites and we will not be responsible for any loss or damage that may arise from your use of linked sites.

We provide the website for domestic and private use only and we accept no liability for any loss of profit, business or business opportunities. Nothing in these Terms shall exclude or limit liability in relation to any damages arising from death or personal injury resulting from your use of this website to the extent caused by the negligence of MNK.

Damage To Your Computer Or Device

We make all reasonable effort to ensure that this website is free from viruses and defects but cannot guarantee this and we will not be liable for loss or damage caused by technologically harmful material including viruses or distributed denial-of-service attacks that may infect your computer equipment, programmes, data or other material due to your use of our website or linked websites. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, MNK shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.

Account Security

It is your responsibility that you ensure that all information with regards to your account is kept confidential and you should not disclose your account details to any third party. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

We have the right to disable access to your account or account information at any time if in our reasonable opinion you have not complied with our Terms.

User Submitted Content

You must not submit any content, including product reviews, comments and other materials (“User Content”) that you submit to the website that, in our sole opinion, are considered defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal and we reserve the right to edit, or delete any content that, in our sole opinion, violates these Terms.

You are solely responsible for the User Content that you submit, and represent and warrant that you are the sole author and owner of any Intellectual Property rights of the User Content, and that the User Content is not inaccurate or misleading, and does not violate these Terms, any law or regulation, does not cause potential harm to another person or entity and does not contain any virus or malware.

We have the right to use, copy, distribute and disclose to third parties User Content for any purpose and have the right to disclose your identity to any third party who claims that the User Content is in breach of their intellectual property rights or their privacy.


This website is not intended for children and we ask that no-one under the age of 18 submits personal information or uses the website.

Suspension Of Website

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these Terms.


These Terms are effective until terminated by MNK. MNK may terminate these Terms at any time without notice, for any reason in connection with the website. In the event of termination, you are no longer authorised to access the site. The restrictions around Content, User Content, disclaimers, warranties and liabilities shall survive termination.

Changes And Updates

MNK reserve the right to make changes or updates to theses terms. It is your responsibility you are aware of the most up to date version.

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